FREQUENTLY ASKED QUESTIONS
Q: What is the difference between the 4 volumes of the practice tests?
A: They are 4 completely different tests. They contain different questions as well as different emphases on content. This means one test may be more heavy on some PE-style content, while another test may ask more about different PE-style content. The point is to give the test-taker as much practice as possible. As the PE changes content consistently too, it's important to be prepared for different types of questions and content.
Q: How long does my order take to ship to me?
A: There are two shipping options at checkout: ground or overnight. Selecting ground means that you should expect the package to arrive in 5 business days. I do my best to get the shipment out within 24 hours, and when it ships you get an email with all the delivery info. Selecting overnight means the package should arrive within 2 business days. There is obviously a cost difference between the two options.
Q: Who ships the package?
A: FedEx or USPS, depending on your shipping selection and delivery address.
Q: What if I'm not a Paypal member, can I still purchase the books?
A: Yes, you can proceed through the standard checkout process as a guest. There is no need to be a Paypal member to buy the books.
Q: Are the test questions too easy?
A: No, not at all. They may seem less involved than a standard EE-style textbook's questions, but that's because of a very important factor: the PE is 80 questions long, and is timed for 8 hours. This means that each question can only require 6 minutes to answer. Some take a little more time, some take a little less time, but there won't be wild deviations. The textbook questions are not intended to be answerable in 6 minutes, and can have a huge question-and-answer-time-variation. Our questions stick close to the 6 minute average. We are trying to simulate the test-taking experience, so the content has to be manageable in a relatively short period of time.
Q: Which is the latest and most up-to-date version of your books?
A: The most current books are in their 3rd Edition, published in 2017.
Q: What is your Return Policy?
A: We will accept the return of unopened and undamaged books within 30 days of purchase. A full refund minus the cost of shipping will be given via PayPal upon receipt of the returned items. Please include your name, order number and address in your return package. Send returns to:
932 S. Ainsworth Ave.
Tacoma, WA. 98405
Please note that we will not provide refunds for books that are opened, damaged, used, or books kept past 30 days due to ongoing illegal piracy. Please contact customer support if you have questions prior to sending your return.